FAQ

SHIPPING
How much time does it take to deliver the product?
You can receive your order in 2-3 days if the pieces are in stock.
If not, then at least 2 weeks (2-4 weeks).
Making ceramics requires patience, a lot of patience. It's a slow process.
 
Is international shipping available?
Yes it is.
If you want to ship outside Morocco, please place your order on:
https://mytindy.com/collections/luun-ceramics
For international orders, you’ll find the shipping time and fees tailored to your country at checkout. 
 
How can you make sure your packaging is safe?
We always devote ample time to carefully packing each item with utmost care. Every piece is meticulously wrapped in bubble paper, followed by tissue paper, before being placed in small boxes, ensuring its safety during transit.
 
RETURNS
What if my order arrives broken?
In the unlikely event of your order arriving damaged please email luunceramics@gmail.com or DM us on Instagram @luunceramics with pictures. Once a confirmation message is sent back to you, your piece will be replaced soon afterwards
 
Do you accept returns or refunds?
No, we do not offer returns or refunds for change of mind.
 
CARE INSTRUCTIONS
Are pieces food / dishwasher safe?
Our mugs, along with their matching trays, have a food-safe and microwave-safe coating. However, our jewelry trays do not have these features.
While the mugs are dishwasher safe, we recommend hand washing to better protect and preserve them.
For the bikini cups, please gently hand wash and avoid microwaving.
 
PROCESS 
How are the pieces made?
All our items are crafted from high-quality clay, slowly hand-shaped, and hand-painted. The process involves shaping, drying, trimming, and cleaning, followed by bisque firing, painting/glazing, and final firing.
A ceramic piece takes 2-4 weeks to create.
 
GIFT CARD
Can I add a special message to my order?
Yes, to proceed, simply tap on 'View My Cart', then enter the person’s name and the message you'd like us to write on the gift card. 
THE GIFT CARD IS FREE 💌